btjl Privacy Policy

Six Things You Should Know About btjl Privacy

Introduction and Scope

This Privacy Policy ("Policy") describes how btjl ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data relating to players and visitors ("you", "your") who use or access the btjl platform at https://btjl.pro. This Policy applies to all services offered on the btjl platform, including sports betting, live casino, slots, crash games, fishing games, bingo, and all promotional and account management features.

By registering an account or continuing to use the btjl platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you must not register an account or use the btjl platform.

Information We Collect

btjl collects personal data through multiple touchpoints during your use of the platform. The following table summarises the categories of data collected, the specific data points within each category, and the primary reason for collection:

How We Use Your Information

btjl processes personal data only for specific, legitimate purposes. Your data is used exclusively for the following:

• Account creation, verification, and maintenance — including KYC identity checks required to confirm age eligibility and prevent underage access.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay — matching payment account identifiers to your btjl account to ensure funds move correctly and securely.
• Providing customer support — including responding to account queries, dispute resolution, withdrawal assistance, and responsible gaming tool requests from players across Dhaka, Chittagong, Sylhet, and all regions of Bangladesh.
• Fraud detection and prevention — monitoring account activity for patterns consistent with bonus abuse, identity fraud, money laundering, or use of automated betting tools.
• Responsible gaming compliance — using behavioural and financial data to identify players who may be exhibiting signs of problem gambling, and to ensure deposit limits, session controls, and self-exclusion tools operate correctly for each account.
• Platform improvement and analytics — aggregated, anonymised data about how players navigate and use btjl is used to improve platform performance, page load speeds on Bangladesh mobile networks, and the quality of the game library.

Legal Basis for Processing

btjl processes personal data on one or more of the following legal bases depending on the nature of the processing activity:

• Contractual necessity — processing required to fulfil our obligations to you under the btjl Terms & Conditions, including account management, deposits, withdrawals, and game access.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where our legitimate business interest in operating a safe and fair platform does not override your fundamental privacy rights.
• Consent — processing for non-essential communications, such as promotional notifications, where you have provided explicit opt-in consent. You may withdraw this consent at any time by contacting btjl support.
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and any lawful request from a competent authority.

Payment Data and Financial Information

All financial transactions on the btjl platform are processed in Bangladeshi Taka (৳) through our integrated mobile money partners: bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, btjl records the mobile money account identifier associated with the transaction, the transaction amount, the date and time, and the transaction reference number issued by the payment provider.

btjl does not store full payment credentials or PIN numbers. Your mobile money account PIN is entered directly within the mobile money provider's own interface and is never transmitted to or stored by btjl. The payment data btjl retains is limited to what is necessary to process transactions, resolve disputes, and comply with financial record-keeping obligations.

Sharing Your Information

btjl does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances, and only to the minimum extent necessary:

• Payment processors — bKash, Nagad, Rocket, and Upay receive only the transaction data required to execute a specific deposit or withdrawal request. These providers operate under their own privacy policies and security frameworks.
• Game content providers — third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive anonymised session identifiers required to authenticate game sessions. They do not receive your name, contact details, or payment information.
• Identity verification partners — where enhanced KYC checks are required, we may share identity documents with accredited verification service providers who are contractually bound to process that data only for the stated verification purpose and to delete it upon completion.
• Regulatory and law enforcement authorities — where we are required by applicable law or a lawful order from a competent authority to disclose personal data, we will do so to the minimum extent required. We will notify you of such a disclosure where permitted by law.

All third parties with whom btjl shares personal data are required to maintain appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared.

Cookies and Tracking Technologies

btjl uses a minimal, privacy-respecting set of cookies and local storage technologies to operate the platform. We do not use third-party advertising networks, cross-site tracking pixels, or behavioural profiling cookies. The cookies we use fall into the following categories:

• Essential cookies — required for the platform to function. These include session authentication tokens, language preference cookies, and security tokens. These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies — we use first-party analytics to understand how players navigate btjl pages. This data is aggregated and anonymised. We do not use Google Analytics or any third-party analytics platform that would transfer your browsing data to external servers.
• Responsible gaming cookies — small flags stored locally to remember your active deposit limit, session time-out setting, or self-exclusion status, so these controls remain active across devices and sessions.

You may clear cookies at any time through your browser or device settings. Note that clearing essential cookies will require you to log back in to your btjl account on your next visit. btjl does not use cookie consent banners because we do not serve non-essential third-party cookies that would legally require explicit consent under applicable data protection frameworks.

Data Retention

btjl retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data — retained for the full duration of your account's existence plus a minimum of 5 years following account closure, to satisfy financial record-keeping and anti-money laundering obligations.
• Transaction records — individual transaction records are retained for a minimum of 7 years following the date of the transaction, in line with standard financial compliance requirements applicable in Bangladesh.
• Support communications — emails, chat logs, and support tickets are retained for 3 years following closure of the relevant support case, unless the matter is subject to an ongoing investigation or dispute in which case the record is retained until final resolution.

Your Privacy Rights

As a btjl account holder, you hold the following rights in relation to your personal data. To exercise any of these rights, contact btjl support at [email protected]. We will respond to all rights requests within 72 hours and complete the requested action within 30 days of receiving a valid request.

• Right of access — you may request a full copy of all personal data btjl holds about you, including account information, transaction history, communication logs, and any profiling data.
• Right to rectification — if any personal data btjl holds about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing based on legitimate interests. This right is subject to legal retention obligations that may require btjl to keep certain records.
• Right to restriction — you may request that btjl restricts the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or while an objection to processing is being assessed.
• Right to data portability — you may request a copy of the personal data you have provided to btjl in a structured, commonly used, machine-readable format, where technically feasible.
• Right to object — you may object to the processing of your personal data where btjl relies on legitimate interests as the legal basis. btjl will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Data Security Measures

btjl implements a layered security architecture to protect personal and financial data from unauthorised access, accidental loss, destruction, and misuse. Security measures in place include: SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; access control policies that restrict data access to personnel with a documented, role-specific need; multi-factor authentication for all internal administrative systems; regular penetration testing and vulnerability assessments conducted by qualified security professionals; and automated anomaly detection systems that flag unusual account activity in real time.

In the event of a data breach that poses a risk to your rights and freedoms, btjl will notify affected account holders without undue delay and will take all necessary steps to contain, investigate, and remediate the breach. btjl maintains an incident response plan that is reviewed and tested at least annually.

Children and Minors

btjl's platform is strictly restricted to persons aged 21 and above. btjl does not knowingly collect personal data from anyone under the age of 21. If you are under 21 years of age, you must not register an account, access the platform, or provide any personal information to btjl. If btjl discovers that personal data has been collected from a person under 21, the account will be permanently closed immediately, all data collected will be securely deleted, and any funds associated with the account will be forfeited.

Third-Party Services and Links

The btjl platform integrates third-party game content from licensed providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. When you launch a game from one of these providers, a secure session is initiated with that provider's servers. The provider receives only the minimum data required to run the game session — specifically an anonymised session token issued by btjl. No personally identifiable information such as your name, mobile number, or payment details is transmitted to game providers.

btjl is not responsible for the privacy practices of third-party game providers or payment processors. Each provider operates under its own privacy policy and security framework. We recommend reviewing the privacy policy of any third-party service you interact with independently of btjl.

Responsible Gaming and Your Data

btjl uses personal and behavioural data as part of its responsible gaming programme. This use of data is a core part of our commitment to player welfare and is conducted on the basis of legitimate interests in operating a safe platform. Specifically:

• Deposit and session data is monitored to identify patterns that may indicate problem gambling behaviour, such as sharply increasing deposit frequency, rapid session escalation, or repeated attempts to override deposit limits.
• Self-exclusion status and deposit limit configurations are stored and enforced server-side, so they remain in effect regardless of which device you use to access btjl. This data is not shared with third parties and is not used for any commercial profiling purpose.
• Where btjl's responsible gaming monitoring system flags an account for possible problem gambling indicators, the account holder will be contacted by btjl support at the registered mobile number or email address. No sensitive gambling behaviour data is disclosed to anyone other than the account holder.

Changes to This Privacy Policy

btjl reserves the right to update or amend this Privacy Policy at any time. Where a change materially affects how we collect or use your personal data, we will notify active account holders via the platform prior to the change taking effect. The effective date at the top of this Policy will always reflect the most recent revision. Your continued use of the btjl platform following a policy update constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of any changes.

Contact and Data Enquiries

For all privacy-related queries, data rights requests, or concerns about how btjl handles your personal data, please contact btjl support. Our data team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Eid and Victory Day.

Email: [email protected] (plain text — not a clickable link). Please use the subject line 'Privacy Enquiry' for fastest routing. Response time target: within 72 hours for all data rights requests.